All posts by Keith Thompson

Lean In

The term “Lean In” was the title of a recent book by a very prominent CEO. Everyone was abuzz about this term, and it was used very publicly as though it was a new term.

The term actually was first introduced in Proverbs 3:5 which says, “Trust in the Lord with all thine heart and lean not unto thine own understanding.

Every piece of wisdom that man has ever said was all originally said in the Bible. Ecclesiastes 1:9 &10 says “the thing that has been, it is that which shall be and that which is done is that which shall be done and there is no new thing under the sun. Is there anything whereof it may be said, see, this is new? It hath been already of old time which was before us.”

This passage means that there is nothing you will go through in your life that God doesn’t have the answer for, and there is not one piece of new wisdom that is not already spoken of in the scriptures. I find that reading the Bible is like opening your front door and saying to God, come on in and show me what I ought to do.

You will never surprise God by telling him what you did because he already knows it all, and he knows every aspect of your life down to the number of hairs on your head.

Don’t leave him out of your decisions because he is the best counselor, financier, lawyer, advocate, father and the very dearest friend you could ever have. He knows everything about you, and he still loves everything about you. KT

Last time in your bed

In my previous blog, I told you about my stepmom. While this will apply to her situation, it also applies to a much more important situation.

My daughter Leslie and I were talking today about hospice for my stepmom, and she said something that gave me great pause.

She said, “no one ever expects that when they get up, it will be the last time sleeping in their own bed”

This applies to my stepmom, but it also applies to each of us. There are car accidents, heart attacks, plane crashes, and sometimes when the body just gives out. This is what I want to talk about.

If you knew tomorrow morning that when you got up it would be the last time you would ever sleep in your own bed, would you do something different today with your life? Tomorrow morning could be the last day for any of us, yet many are not prepared.

While you still can, tell the ones most important to you how much you love them, hug your babies even if they are grown adults, and use today to show love and compassion and kindness in everything you do. I believe one of the worst feelings has to be when you are on the one yard line of life and you know there are unresolved issues within your family.

Choose today and choose now because tomorrow will come and you may not be able to finish what you should. So do it today. KT

When you are told you can’t go home again

I am dealing with one of the most gut-wrenching things I have ever had to do. My stepmom is dying of cancer, and we will be placing her in hospice tomorrow.

As you grow older, you know at some point you will deal with your parent’s aging and health issues, but I don’t believe you ever fully expect when tomorrow becomes today.

I believe deeply that how you respond in these times has a spiritual effect on the balance of your own life. So, when you are faced with these decisions, choose well and choose with compassion and choose with love, whether it is returned or not.

As I went to the hospice today to interview the staff and meet the folks that will be responsible for her care, I thought about the part when you tell your parent they cannot go home again. That thought stopped me and watered my eyes. To be told by a child that you can’t go home again has to be one of the most difficult things to happen in the aging process. Then, to look at her room and know that when she sees the room for the first time, she will see what I see and will know that she most likely will pass away right there in that room.

I am telling you, prepare yourself for that period in your parent’s life, but also for that period in your own life when it is you who decides what to do.

I have gotten a crash course this week on the gap in our medical system that is between the hospital and the end. This period is not covered under medical insurance. The insurance folks will tell you that if you own a home and have any money in the bank, this period is all self-paid, whether it is a nursing home care or 24-hour home care. It is all terribly expensive. My wife and I have a long-term care insurance policy that will keep my children from dealing with this gap in our system. If you don’t have one, you should call your insurance agent today.

There are things in life that you are never prepared for, and this one is a smack daddy. It doesn’t matter if your parents were good parents or bad parents or if you have a relationship or not, this will fall on you at some point.

Aside from all the plans and the expense, the real issue is much, much more personal. It is when your parent wants to go home back to their life, but they can’t take care of themselves. It is the emotional process of looking in their eyes and telling them what you think is best.

In the case of my stepmother, it is about having the remaining months of her life be as easy for her as possible. It is about giving my dad and her the gift of these last few months to spend together in a care situation that is taking care of her and allowing them this period to properly say goodbye. KT

Being accessible

One of the greatest lessons I ever learned in business was from a man named Jack Ward. When I started selling hotels, I joined a firm called Hodges Ward. Jack Ward was, of course, one of the named partners.

If you have ever been in a sales organization, there are all types of brokers and staff. Some that are type A and hard charging and some are more type B and laid back. Among those types, some are organized, some are scattered, some have thick skin, and some are overly sensitive. Leading that kind of group takes a special kind of personality and the gift of patience.

Jack Ward was all of that. He was the most kind, thoughtful, intelligent, and fair man I had ever known. You would go into his office with some problem or issue, and his desk was covered from corner to corner with things that he needed to do. Jack would do the one thing that meant the most to all of us: he would put down whatever he was doing and focus intently on you and what your issue was. He simply gave you his attention and listened with those kind eyes and understanding heart to what you needed at that time.

I know for a fact that Jack always had many things he needed to get done and many projects that required his attention, but the thing I remember most is how he was always accessible to us.

So, if you are leading a company or have people that report to you, remember that most issues can be resolved before they become problems by simply listening to your people and being available to them. A smart man once told me that the greatest ability a leader can have is availability. KT

Making people happy

It is funny how something imagined can still make someone happy.

Funny story-

Years ago, I had a restaurant in Columbus, Georgia. We served breakfast, lunch and dinner. Our clientele was across all ages and as you can imagine, it is tough keeping everyone happy. Our dining room in the restaurant was big and could often get cooler or warmer depending on the time of day and the crowd.

During breakfast and lunch, I would get 10-15 people that said the dining room was too cold or too hot. For several years, I would change the thermostat as each request was made and that would only cause more requests.

One day, I mounted a thermostat in the dining room and decided I would ask the guest that complained to change the thermostat to where they wanted it. The people could not have been happier because they got to set the temperature where they wanted it, and it also gave the guest a level of control that made them feel good.

I never told anyone that the thermostat wasn’t hooked up to anything. Ha.

Let me tell you though, I had some happy customers. KT