All posts by Keith Thompson

KFC and Chick-fil-A

Ever thought it was too late in your life to start over? I want to tell you two stories.

The story of Colonel Sanders’ “recipe” for Kentucky Fried Chicken is one of those stories you just need to hear. He owned a little restaurant in Corbin, KY, and sold his fried chicken. He was, by all accounts, a very average man, and he had very little financial influence. He heard about the franchising concept, studied it, and wondered if his simple chicken recipe was something he could build on. He was 62 years old when he started. He sold his first franchise in Utah when he was 62 years old, and that is what started the KFC company.  It’s never too late to reach for a new dream and start a new beginning.

While the KFC story is compelling, the Truett Cathy story is one of the greatest of all time. Truett had a local restaurant called the Dwarf Grill south of Atlanta. The Dwarf Grill did ok for a living, and he was considered to be a successful business man. When Truett was 46 years old, he decided to expand beyond the Dwarf Grill and open a restaurant in a mall. The first Chick-fil-A store opened in Greenbrier Mall in 1967. Truett was 46 years old at the time and probably risked his financial future on the idea. They did very well with mall stores across the country during the ’70s and ’80s, but their objective was always to develop the brand and have fee simple free standing stores that they owned. They began to grow Chick-fil-A in the early ’90s with stores like we see today. So, if Truett was 46 when they opened the first mall location, he was well into his 70s when they began to grow the company into how we know it today. Today, Truett is 92 and was still working until several years ago. The idea of retirement never crossed his mind, and the idea of him being too old never crossed his mind. If he had stopped because he was too old, there would be countless families, children, and college students that would have never been touched by this man and his enormous generosity. When the Lord takes Truett home, there will not be enough hotel rooms in Georgia to take care of the people who will come to his going home celebration. What a great example.

So, it’s never too late to start over, and it’s never too late to begin to be who you are supposed to be. KT

Secretariat

We have all watched the movie and or heard about the horse that won the Triple Crown in 1973. In our office at Hotel AG, I have an original picture taken at the finish line of the Belmont Stakes signed by the jockey Ron Turcotte. The picture shows the 31 length (length of a horse) winning margin at the Belmont Stakes, the race that won Secretariat the Triple Crown in 1973. That same year, Secretariat won the Kentucky Derby, the Preakness Stakes and the Belmont Stakes; all 3 records still stand today. The time and margin of victory in the Belmont Stakes has never even been approached by another horse. Secretariat was named the 35th best athlete of the 20th century, and I believe the only animal to ever be so named. He was simply the best race horse of all time.

Why am I writing about a horse? Well, as Paul Harvey used to say, this is the rest of the story. It’s the story about the horse, its owner, its trainer and its jockey that you can see parallels to your own life.

See, the horse was owned by an owner (Penny Chenery) who had no experience in horse racing and was a woman and very much unwelcomed by the establishment. The trainer (Lucien Laurin) had never trained a horse that won any triple crown events, and he was considered by many, a loser. The jockey (Ron Turcotte) was unproven as a competitor and shunned by the racing establishment. Secretariat was never supposed to be fast and or be able to run long distances because of his bloodline; in short, because of who his parents were. There was no reason to expect any success from this team because they didn’t come from the right class of folks, grow up in the right places, and come from the right family. Sound familiar?

If you look at the greatest inventors, the greatest leaders, and the great examples, they mostly came from backgrounds and environments that should have limited their success and ensured they would only achieve the average, yet they did succeed.  I believe the greatest ability is simply, availability. KT

What real heroes look like

If you ever wanted to see a real hero, just go to the airport and stand where the passengers come through after they land. Look for a wife, husband, children or parents that will be holding a sign that says things like “welcome home daddy,” “Welcome home son,” or “Welcome home daughter.” Then, watch as a soldier, wearing the most revered uniform on the globe, walks up to his/her family and says, “I’m home.” That’s what a real hero looks like.

If you look closely, what you will see missing is any camera man and news reporter holding a microphone that says ABC, NBC, CBS, USA-Today, etc. The reason is they don’t believe these events are newsworthy and represent subjects the readers will want to hear about.

Why am I writing about this? In the USA-Today dated February 24th, 2014, there are 5, that’s right 5, articles on the same pro athlete that announced his new lifestyle choice. This pro athlete is celebrated and heralded as an iconic hero for all to see and read about. He will be interviewed, photographed, invited to talk shows and basically told, “you are the example of an American hero.” You probably don’t want to hear what I think about this.

The soldier that got off the airplane is paid probably a notch or two above minimum wage and wasn’t drafted, rather he/she raised their hand and volunteered for duty. That same soldier left, in many cases, a young wife and young children in base housing somewhere while they were deployed for months. So, the next time you see a soldier in the airport, shake their hand and say “thank you” because they will never get the respect from the media, but they deserve it so much more.

ABC, NBC, CBS, USA-Today reporters (I am guessing) have never visited, seen or covered a funeral at Arlington National Cemetery. I have, and I can tell you that there is not a more humbling experience than to look out over the acres and acres of white tombstones from all wars and all decades over the past 100 years. If you want to be humbled, and you want to see what a real hero looks like, well there it is. KT

Be who you are supposed to be

Have you ever seen a person who just seems to be the authority in his or her line of work? Well, at some point that person made the decision to be the authority. Yes, I said that person decided to be. See, the world is full of very skilled and very talented people in various fields of work that will always remain in the shadow of being who they were supposed to be because they are afraid.

I have a great friend who is in the same line of work I am in. He never went to college and was a copy machine salesman when he had the opportunity to start selling hotels. He never had the training and seemingly the ability, but he decided one day who he was supposed to be and going to be. He is the best hotel broker that ever laced up a pair of wingtips. Hear me here, it wasn’t because of education, family, friends, or “connections,” but rather it was because he decided one day to be the authority and then put in the work to get there. There are countless stories of successful people that all started with a simple decision to be somebody.

Every person who has accomplished great things in his or her line of work, from the President to a young mother who decided to invest in her children, did not become accomplished in their line of endeavor because they went to school and someone else showed them how to be great. No, they decided that this was their opportunity and decided to act and present themselves as being very good at what they do. If I have learned anything in business, it’s that people hire who they like and trust; people want to work with people who believe in themselves.

I believe God gives us all opportunities to be great, but many times because of inferiority, we miss those opportunities that God intended us to seize.

I always love meeting people who are very, very good at what they do, regardless of the field of work. It’s actually captivating to meet these people and watch them do what they do. There is no school or membership that ever taught someone how to be great because there just are not any studies, lessons, books, college credits to teach this.

I have many family members that all succeed as builders, insurance agents, mortgage brokers, nurses, bankers, mayors, auto body specialists, pastors, etc, and I am always amazed to watch them in their line of work. Each example of this decided to be great at what they do, and the results speak for themselves.

I have two very, very, very beautiful daughters that I could not be more proud of. Let me tell you about them.

My oldest daughter is a Fashion Stylist and just launched her own cable show featuring how to help other people feel better about themselves by what they wear. What a great calling at a time in the world where many ladies need to know and experience a new level of personal confidence. I will say that what she does is as important as any pastor of a church because like the pastor, she helps in the one-on-one and hopefully will encourage a young woman to be what I talked about in the first paragraph. This daughter has decided to be who she is supposed to be.

My youngest daughter is one of the founders of a social media company that started with social media for hotels, but has now moved into its on market placement, handling all social aspects for many different types of companies. I watch her teaching new employees, and I am continually amazed at how she learned to do all this and learned to be so gentle, yet firm when dealing with staff. She is simply gifted at what she does; she didn’t learn this in school, but it was almost as though is was revealed to her. This daughter has decided to be who she is supposed to be.

Then, there is my bride. I always called her “the bride of my youth” because we met in science class in the 11th grade of high school and have been married for 35 years. She handles all the administrative side of our company and follows the money. I cannot tell you how fortunate I am to have her in that role. I never have to worry where the money is and if it’s being handled correctly. She is the most kind, gentle, and thoughtful person I know. Literally. She has always supported me when I didn’t yet do what I talk about in the first paragraph. She believed in me. For men who read this, trust me when I tell you there is nothing more powerful than a wife who respects and believes in you. She has also decided to be who she was supposed to be.

Decide to step into the place you are supposed to be and the person you are supposed to be. If you could see a little above the natural and into the spiritual space, you would see God the father and his angels waiting for you to decide to be who you are supposed to be. If you could hear them, they would be saying, “step into where you belong.” KT

It’s the simple things

It’s the simple things and simple moments that make us who we are. The big events are the byproduct of who and what we are.

It’s the unconditional love of a parent, the love and respect of a wife or husband, the grandchild calling your name, the peace of knowing things are right between you and God, the smell of Starbucks coffee in the morning, and I could go on.

See, we must choose to embrace these moments and choose to live our lives in a way that puts us in the spiritual place to see these moments for what they are. Have you ever been really at peace and notice things like flowers and scenery you often just hurry by without noticing? We all have. I find that when you are right before God, that the greatest moments of peace always seem to follow.

The hymn “It is well with my soul” was written by a father/husband after he had lost his wife and children on a ship that sank. How this father/husband could pen the words to that song after his loss is beside me. As I have said before, sometimes the greatest moments of clarity, focus and peace come from taking a personal inventory of now. Literally now. I have found when we do this, it settles much of the anxiety and rush to accomplish and replaces it with thanksgiving and peace. The Bible speaks of the peace that passes understanding. I believe we see and feel that peace when we stop to give thanks for the now, rather than our list of wants and desires. KT