All posts by Keith Thompson

Life’s greatest luxury

The greatest luxury in life, is time. I was told today about two people, one of whom I knew, had passed away this week. They we both in their mid to late 50’s.

I was asked this past week to teach our Sunday School class and as I was going over the material, the theme was, what would you do if you knew you only had a short time to live? Well at 8;30 on a Sunday morning, that got everyone awake. Ha.

Within the lesson I gave the mental image of a person being in a hospital bed surrounded by their family and knowing time was short. I ask what would you most want to say to your family in that situation? If you had that moment in time, what would your final instructions be? My guess is, after you told them you loved them, you would give them the very best advice, wisdom and instructions possible. You would leave them with the best fatherly or motherly advice you had. Knowing your time was limited, you probably wouldn’t waste a moment on unforgiveness, strife, anger or jealousy because those things will not matter anymore. What will matter the most is the wisdom your family leaves that room with to carry into their own life and the lives of your future generations. The words you would give them will the very best you have to offer.

Funerals have a way of getting the memory of a life very clear and very simple. I have never attended a funeral where the family parked the guy’s car outside so everyone could see it. Near the casket, there is no list of the investments the deceased owned or pictures of his boat or his houses or how many times he worked late or his greatest sales accomplishments. No, the only things you see are pictures of his life lived and pictures of his family. It’s amazing how simplistic a funeral can get to the core issues of our lives. Maybe, just maybe, while still living, we could adjust our thinking to what is really important and what is not important. Life itself is a luxury and the greatest of all, is time. KT

Acting like you are entitled

Have you ever been around someone that acts like they are entitled? The dictionary definition of the word entitled is, believing oneself to be inherently deserving of privileges or special treatment. The example used in a sentence shone in the dictionary is “his pompous entitled attitude is etc. etc.”

In the business world, I believe one of the greatest leadership qualities one can acquire is the adoption of a servant’s heart. Meaning, I am here to serve our people, our clients and our customers and I don’t need recognition for it.

Jesus Christ, the night before he went on trial and was crucified, wanted to demonstrate (not just talk about it) to his disciples what a servant’s heart looks like. He got on his knees and told his disciples to all sit down and he then proceeded to wash their feet which in that time era, was synonymous with what servants did. He was God incarnate but chose to lower himself to show love and to show how to love.

Years ago, when I was in the restaurant business, we were having some new coffee equipment installed by Standard Coffee. I got to talking with the equipment installer and about life and work. The equipment installer had the same last name as the chairman of Standard Coffee so I asked him about it. He told me he was his son. I asked him why he was installing equipment instead of other executive roles and what he said left an impression on me to this day. He said, “If I want people within the company to respect me, I need them to know I was willing to start at the bottom.” What a leadership attitude.

Whatever the job role is, the person knows in their heart when they go home at night if they did their best. There is something about going home, knowing you did your best, that effects every area of your personal life. Why? Because every day you do your best, it makes you a better person and every day your self-esteem goes stronger and stronger until you look up one day and realize that you have become the person you most wanted to be. KT

First impressions

The success books will tell you that a first impression is critical to your success. I don’t see it that way. More times than not, it takes much longer to develop trust.

We all know people in our lives where the respect for them grew over time. I remember one-time years ago we were interviewing for a new pastor at our local church. One of the candidates was a very soft-spoken man that didn’t give off a bold first impression but he just had this thing about him that made you like him . We hired him and after the first year we realized that while he spoke softly, people related to him. He seemed to be everywhere at all times when someone needed him and he church grew under his leadership. If we had based our decision on first impressions, we would have never hired him and would have missed the right man for that season in our church.

In 2000 I was in a meeting where there were 10-12 people and we were meeting with a gentleman that was one of the wealthiest people I had ever met. He was not loud and boisterous but rather he was so quiet that when he spoke the entire room had to lean forward just to hear him. His first impression was one of a calm self confidence that was so infectious that 18 years later I can still remember the setting.

First impressions are very good and frankly what we should strive to achieve but don’t get caught up in feeling as though you have failed if you made a less than great first impression. One of my dearest friends in the world is an attorney and client who tells the story of the first time we spoke together. To hear him tell it, I apparently stuttered on the call and he said he picked out three words he could understand (ha) and formed his response off those three words. It makes me laugh every time I think about this. I finally met with this gentleman and we development a brother level friendship and today, if I needed someone at 3am, he is the guy I would call.

Therefore, first impressions are important and helpful but don’t let anyone make you believe that it is the only impression that matters. Trust, belief and friendship grow over time and generally does not happen during the first impression. KT

Difference between ability and calling

One of my family members just came back from an event where they met with a very prominent leader and he told them something that hit home for me.

The leader said “just because I have the ability to do something doesn’t mean I have the calling to do it.” Translation; we don’t need to do or become involved in everything we may have the ability to do, rather choose carefully what you become involved in. People who know me have heard me say many times that weather you are building a house, changing jobs, buying a car or starting a business, more times than not there will be hidden aspects that will cost more and take more time than you originally expect.

Recently, I was asked to serve (part time) in an advisory capacity with a very prominent organization. It was an honor to have been asked to serve but when I did a self-inventory of the time required, I realized that I would be giving up other family aspects to serve in this capacity. So, I had the ability to serve but it didn’t line up with where my personal priorities were. I have people in my family, work and church that are counting on me and I felt that if I accepted that position I would be taking time away from one of those three groups and I didn’t think it would be fair to them.

Keeping your life and time in control and manageable may be one of the most important leadership decisions you can make. We cannot be all things to all people and it is smart to choose carefully where you obligate yourself and your time. When we are invited to participate in things we generally think it will be a limited commitment but more times than not, these commitments can become much more involved than originally thought.

So, choose your time carefully and don’t over commit. It is good advice. KT

The rule of three

I was in a one-day sales class last week on the proper way to do presentations and the focus was on a term called, the rule of three. The class was being taught by a very accomplished instructor and the time I spent that day, really helped reinforced the basics of selling. As I have often said, everyone is salesman regardless of your job title. Everyone is making an “impression” with everything they say or do and basically selling themselves.

The rule of three is not just a business term. It can help you in an interview, lead a meeting or even work with your neighborhood association. Basically, any situation where you are asked to, contribute, lead, or give advice. Anyone who has ever had teenage girls knows that telling your daughter you want to talk to her about three things lets you ease into the third point which is usually the real reason you needed to talk to her. ha

The rule of three is basically boiling down all your thoughts into three main points. The beginning, the middle and the end. If you waffle or get caught on some other tangent, you will lose your audience. Three is the universal number that is founded all through history and it is also the exact number of things most people remember best. If you go into a meeting with 15 things, you will lose your audience after three. There needs to be three main points that can have minor topics within them but by telling the person or persons you are meeting with that you want to cover three things, it helps hold their attention and gives them a gauge on where you are in the presentation. It is so simple, yet so very hard to do.

I cannot tell you how many church sermons I have sat through where the pastor has twelve pages of notes and thinks, by God, I need to get through all 12 pages. If he would just look up, he would see that after 20 minutes (which is also the magic attention span) that the people have drifted and thinking about anything else other than what he is talking about. Mostly what they are having for lunch. In business, you need get their attention within the first 30 seconds, then hold their attending with a compressed outline and then end the presentation by giving a summary of what you have discussed. Simple, right? So again, start off with an opening that gets their attention, then give them the meat of the presentation and end with summary of the three things you discussed.

The next time you are asked to lead a meeting, practice this a few times in the mirror and you will be amazed how well the audience receives what you say. You gave them the fast opening, then got to the main points and then reinforced in your closing what you needed them to remember. It is classic speaking 101. KT